Before and during the trip, a 24-Hour emergency hotline is available to assist the policyholder with various travel needs, including medical and legal referrals, emergency cash transfers, pre-travel advice, translation services, identity theft resolution services, concierge services and more. If the unexpected occurs, our customer service representatives will assist the policyholder with any claims forms needed, as well as provide the policyholder with individualized attention. Upon receipt of your completed claims forms, a dedicated claims agent will be assigned specifically to your case upon your return.
