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Guest Safety and Wellbeing

We take standards for hygiene and cleanliness very seriously. Ensuring a safe, clean and inviting environment is at the core of our commitment to providing the highest level of hospitality.
In response to COVID-19, we have been closely monitoring the Centers for Disease Control and Prevention (CDC) and World Health Organization statements and recommendations. We have initiated and will maintain industry-leading and scientifically driven elevated cleanliness standards, to safeguard the health of our guests and colleagues.
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Safety Measures

Safety Measures and Strategies

On a daily basis, we are working to ensure the highest standards of hygiene and cleanliness for our guests' safety. Our comprehensive strategies are based on the latest guidelines and utilize hospital-grade cleaners and best practices to prevent the spread of covid-19. These strategies are updated regularly to reflect the most current technologies.

The safety of our guests begins with keeping our hotel associates safe. Our team has developed a multi-pronged approach to safety, including an education program. There is also ongoing mandatory training for staff, emphasizing  cleanliness and disinfecting standards, in addition to personal and guest safety.

Our staff will practice social distancing standards and utilize PPE at all times while at work. As an added measure of protection, our staff has participated in personal hygiene, health, and social distancing training pertaining to the workplace and home to promote better wellbeing as they return to work.

Before beginning their shifts, employees have their temperatures checked to ensure they are below 100.4°F. They will wear PPE including masks and gloves as appropriate for their duties on shift.

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Some Peace of Mind Before You Arrive

  • Hotel Associates
    • Temperature checks - Prior to starting their work shifts, all employees will have their temperature checked. Employee whose temperature will continually trend higher or be equal to 100.4°F degrees, shall be sent home for medical attention.
    • Illness - Any employee exhibiting symptoms of illness, will be required to stay home and if symptoms develop during a shift, they will be sent back.
    • Social Distancing - We have implemented social distancing measures in all public and back-of-house areas (behind the scenes) of the hotel.
    • Personal Protection Equipment - All hotel associates are required to wear face masks and gloves. Guests are encouraged to do so as well.
    • Sanitizer Stations- Hand sanitizer has been provided throughout public, and back-of-house areas of the hotel, for associates to use.
    • Hand Hygiene - Associates have been trained and are reminded to conduct proper and frequent hand washing with soap and water and in situations where soap /water is not available, alcohol-based sanitizer shall be used. Hand washing is mandatory
      • BEFORE: shift and eating food
      • AFTER: use of the bathroom, nose blowing, coughing, sneezing, handling guest credit cards or other guest possessions and handling garbage
      • BEFORE/DURING/AFTER: all food preparation
  • Cleaning Protocols

    In conjunction with the CDC and WHO standards, we have worked with our suppliers to source virus-killing products that have been approved by the United States Environmental Protection Agency. We have been careful to select products that are safe for both our employees to administer and for our guests to be in contact with, minimizing the risk of allergic reactions.

    Our normal high standards of cleaning will now include even higher standards for disinfecting high-touch surfaces and items such as tables, countertops, handrails, furniture, doorknobs, handles, light switches, desks, phones, keyboards, toilets, faucets, sinks, etc.

  • Laundry
    Bed linens, towels, robes and other laundered items will be transported to and from the cleaning facility in sealed bags. All items will be washed and dried at the appropriate temperature, with the correct detergent/disinfectant, in compliance with CDC and manufacturer recommendations.
  • Public Areas
    We have increased the frequency of cleaning and disinfecting public areas with special attention to elevator cabs/buttons and button panels, restrooms, pool areas, fitness centers, courtyards, parking lot gate/doors. All high-touch public area surfaces such as handrails and door handles, toilets, faucets, sinks, ice machines, gym equipment, etc. will be wiped down with appropriate disinfectants. Touch less hand sanitizer stations have been placed in key areas throughout the hotel including hotel entrances, front desk, fitness center, pool and elevator landings.
  • Guest Rooms
    Housekeeping will maintain the practice of daily service. However, guests may request that housekeeping services be delayed up to a maximum of 3 days. During the time that housekeeping services are performed, we ask that guests vacate the room in order to practice social distancing and other safety protocols.
     
    Cleaning and disinfecting protocols are enhanced for high-touch, hard nonporous items including television remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm clocks and luggage racks.
     
    Certain decorative high touch items, including decorative pillows, bed throws and runners, may be removed from the rooms if we feel we are unable to properly disinfect them during routine housekeeping services. Wet bar items including utensils, cups, glasses, ice bucket, bottle openers, etc. will be sanitized upon each guest checkout, prior to the suite being available to the next guest.
     
    In the event of a presumptive case of COVID-19, the affected guest room will be removed from service. An enhanced cleaning and disinfecting process, utilizing EPA-approved products within CDC guidelines, will be carried out. If we are alerted to a case of COVID-19 at the hotel, we will immediately coordinate with the relevant health authorities to obtain facts and guidance on steps to take with both guests and associates. We will perform additional cleaning and disinfecting protocols for the common areas of the hotel as well as the areas where we know that the infected guest has visited, during their stay. In addition, we will seal the guest's room (e.g., preventing entry by staff or others) and perform a room recovery protocol that is designed to disinfect everything in the room.
  • Fitness Center
    The fitness room will be outfitted with a disinfecting station providing equipment wipes, hand sanitizer, and a spray bottle filled with disinfectant to further clean equipment. Signage will encourage guests to wipe down equipment before and after use. All equipment and devices will be cleaned and disinfected on frequent schedule, paying special attention to high-touch areas that may contact sweat. Equipment layouts have been adjusted to accommodate social distancing guidelines.
  • Lobby
    Front desk agents will practice social distancing to ensure separation between employees whenever possible. All front desk agents will utilize appropriate PPE including gloves, face mask and desktop sneeze guards. Guests will be encouraged to use contactless payment methods. All guest touch points will be disinfected after each transaction, including credit card devices, pens, registration countertops and room keys.
    Our lobby will feature a hand sanitization station at the front door and hand sanitizer will be available for both desk agent and customers. High-touch items including door handles (inside/outside), countertops, side tables and other furniture will be disinfected between transactions when possible and at a minimum of 30-minute intervals.
  • Pool Area
    Pool attendants will utilize appropriate PPE and practice social distancing while performing their duties. Pool furniture layouts will accommodate social distancing guidelines and will be cleaned and disinfected on a frequent schedule.
    Furniture will be wiped down with appropriate disinfectant upon departure of each guest in preparation for new guests.
    A hand sanitization station will be located on the pool deck with extra hand sanitizer available at the pool bar for guests and employees. All pool bar surfaces shall be wiped down with sanitizer frequently.
    Pages of the concierge books will be in plastic sleeves and disinfected after each customer use.
    Pool bathroom will be cleaned and disinfected after each use when possible and on a frequent schedule with special attention paid to high touch areas.
  • Cancellation Policy
    Our standard cancellation policy has been modified to allow for all new and existing reservations will be able to change or cancel without charge up to 2 weeks prior to arrival.