Housekeeping will maintain the practice of daily service. However, guests may request that housekeeping services be delayed up to a maximum of 3 days. During the time that housekeeping services are performed, we ask that guests vacate the room in order to practice social distancing and other safety protocols.
Cleaning and disinfecting protocols are enhanced for high-touch, hard nonporous items including television remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm clocks and luggage racks.
Certain decorative high touch items, including decorative pillows, bed throws and runners, may be removed from the rooms if we feel we are unable to properly disinfect them during routine housekeeping services. Wet bar items including utensils, cups, glasses, ice bucket, bottle openers, etc. will be sanitized upon each guest checkout, prior to the suite being available to the next guest.
In the event of a presumptive case of COVID-19, the affected guest room will be removed from service. An enhanced cleaning and disinfecting process, utilizing EPA-approved products within CDC guidelines, will be carried out. If we are alerted to a case of COVID-19 at the hotel, we will immediately coordinate with the relevant health authorities to obtain facts and guidance on steps to take with both guests and associates. We will perform additional cleaning and disinfecting protocols for the common areas of the hotel as well as the areas where we know that the infected guest has visited, during their stay. In addition, we will seal the guest's room (e.g., preventing entry by staff or others) and perform a room recovery protocol that is designed to disinfect everything in the room.