Luxury Reimagined In Key West, FL Hotel Reviews - H2O Suites [Skip to Content]Privacy Policy
Key West - Florida
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In the heart of Key West is a new destination where modern luxury is redefined. Step into beautifully designed suites and embrace the spirit of living well. Relax by the rooftop pool with a frozen drink and embrace the laid-back vibe of Key West. Discover the H2O Suites difference by reading what past guests have to say about us. Experience a destination where casually chic is reinvented.

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  Guest   •   March 18, 2020

AMAZING STAY!

We are currently staying at H2O this week during all of the virus craziness and I can't say enough great things about the staff, the hotel itself and our overall stay. Angelica who works the front desk is absolutely amazing, she's the reason why we decided to book this hotel vs. others we called while driving down to the Keys as she was so friendly on the phone, took the time to tell us about the property and encouraged us to stop in when we got into town so she could show us around. Carol the bartender up at the pool is great and is keeping us positive and everyone in general is just fantastic and trying to make sure stay as special as possible during this stressful time. The rooms are very nice, everything is clean and we love that it's a smaller hotel. Unfortunately I'm sure they are affected too by what's going on as the rooms aren't all booked, but I can't think of a better place to be right now and they have just been great to their guests who are staying with them. Thank you H20 for making our stay amazing. We actually extended our stay one more night since you all were so great, and we will definitely be back! -Iow
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  Guest   •   March 10, 2020

Tranquil paradise close to Duval

This hotel is very intimate and adults only (25+). If you have kids or you're looking for the spring break crowd this is not the place for you. If you want a quiet sanctuary to relax the day away that is still close to all the action, then definitely keep reading. The owners of H20 have created a mini rain forest just steps away from all that Key West has to offer. Located one block off Duval Street at the quieter end of town, H20 is within easy walking distance to numerous restaurants, bars, shops, galleries, nature and historical sites. Mallory Square is about a 20 minute walk if you don't stop along the way. We had Suite 15 which is on the 2nd floor. Due to the way the trees have grown in front of the back balcony, this is one of the most private rooms. I should note, the 2nd small balcony off the bathroom is not private, but really doesn't offer much of a view either. The room was well appointed and very much lived up to the photos we saw online. The in-room fridge/freezer were quite handy and the mini bar pricing was fairly reasonable. Turn-down service included 2 full sized muffins, 2 small chocolates and several mini dove ice cream bars daily. The muffins were always fresh and came in a variety of flavors (blueberry, chocolate chip, banana and lemon are a few I recall). The rooms also include a Keurig with a small assortment of coffee (Maud's) and tea. The pool area is fantastic and the complimentary happy hour drinks (mimosas/bloody marys starting at 11 a.m. and wine at 1 p.m.) and snacks (chips and dips) definitely set H20 apart from other properties. There are a limited number of traditional lounge chairs so you might want to come early if you have a strong preference. We typically came between 10 and 11 and never had a problem getting the chairs we wanted. One of the challenges managing a smaller property like this is determining the appropriate staffing levels. This is the one area where I believe some minor adjustments could really take H20 to the next level and firmly align them with the world's best 5-star boutique hotels. For example, room requests were often serviced by the front desk attendant which meant calls to the front desk went to voicemail. I think dedicated front desk staffing would alleviate this issue. Another improvement that would elevate the service would be the addition of a pool butler to help guests with their chair/towel set-ups. Having an additional staff member at the pool would also help the bartender during busy periods. Overall this is an outstanding property that provides many extra touches. Given the modest difference in price as compared to some other hotels in the area, I would definitely stay here the next time I am in Key West
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  Guest   •   March 10, 2020

Excellent!

I loved this hotel. Small and quiet. Great location to Duvall street but far enough away so you don't hear the noise. The pool is lovely and Carol, the bartender, is one of the best people you will ever come across. Make you sure you ask the front desk about access to the private beach. We didn't know that was an option until we overheard someone else asking about it when we were checking out. Can't wait to come back
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  Guest   •   March 08, 2020

I didn't want to leave.

There just isn't words to describe how fantastic the stay was at H2O. My husband and I opted to book here for our wedding and we were blown away. We didn't mention in our reservation that we were getting married, but the front desk concierge saw me leave for the wedding and there was a chilled bottle of champagne in the room with a lovely note. Touches like that are what make the hotel stand above the rest. I can't say enough wonderful things about the poolside concierge, Carol. So kind, funny and attentive. An asset for sure. Johdy at the front desk was professional and knowledgeable. She helped me book a fantastic boat tour and made check in so easy. I loved how the hotel was small and calm. No giant property to traverse, so you really get to know the other guests. The rooftop pool was beautiful and the FREE DRINKS! Loved it all. The turn down was always appreciated with the complimentary muffins, chocolates and ice cream. Plus the room had an ice maker! My only critiques would be that I wish the bathroom had a tub. I adored the plunge pool very much and the foliage did offer some privacy, but I would have liked a place to soak au natural. Also, a restaurant or some kind of food option on property would make the H2O flawless. All in all, it was an amazing experience and I can't wait to return
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