Awards & Accolades
- 2019 Rated #1 Hotel in Key West by TripAdvisor
- 2019 Rated #1 Most Romantic Hotel in the United States by TripAdvisor
- 2019 Rated #4 Most Romantic Hotel in the World by TripAdvisor
- 2019 Rated #3 Best Small Boutique Hotel in the USA by TripAdvisor
- 2019 Rated #3 in the US for providing the Best Customer Service by TripAdvisor
- 2019 TripAdvisor Rated #1 Hotel in Key West
- 2018 TripAdvisor Rated #1 Hotel in Key West
- 2018 TripAdvisor Certificate of Excellence
- 2018 Rated 4 Diamonds by AAA (one of only two properties in Key West)
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|Guest •||December 02, 2019|
Key West Fun
Awesome place! We were greeted by Angelika who provided a welcome champagne and chambord cocktail. She is the best. We have enjoyed complimentary bloody marys, mimosas, tapas and wine at the pool by a great bartender, Carol. This is our first day! We have 3 more days of fun with this crew! Best kept secret in Key West. We are celebrating our 32 wedding anniversary and already looking forward to coming back with our friends
|Guest •||November 23, 2019|
So herein lies the question..
Do you spend the extra cash to stay here.. This is Certainly the question we asked. We decided to take the risk and just do it. Couldn't be happier. Yeah it's pricey. No doubt. So here is the equation. If you value luxury and attention then you will be rewarded In spades. Rooms and service are tops. If you will never be in the room then maybe not For those looking for a second honeymoon or an anniversary...stop being cheap and just do it. It will pay off. I promise. It's worth it We stayed at the top BB for our honeymoon and this exceeds those...easily.. Adults only. Quiet. Cocktails. Fire pits. Hushed voices. Wine. Cocktails. That's what it is and who it entices. Well done to all
|Guest •||November 21, 2019|
Luxury and Pampering
This hotel is a hidden gem with a staff second to none. Even with a miscommunication at check in they were top notch in resolving it timely. The rooms are lovely, the personal pool awesome and a very caring staff. A Special shout out to Nichole and Angelika for their front desk service, Chris for lunch recommendations, Carol and Cliff for pool service and manager Tony for his positive and willing attitude. Highly recommend staying here
|Guest •||November 13, 2019|
Stop the search and stay here!
This was our first time visiting Key West and so happy that we stayed at H2O! This is not your average hotel it has the feeling of an exclusive resort. With only 22 rooms there was plenty of privacy and the staff were incredible! We arrived hours before check in time and greeted by Nichole who was pleasant and did her best to get us into a room as soon as one was available. She kept our luggage in secured storage as we got drinks at the pool bar while we waited. Carol is the best bartender! She is so friendly and gave us all the local places to go for food and must see spots while on our trip. The pool bar has select drinks and appetizers complimentary everyday during the day which is another small feature that sets H2O far above other hotels. Our room (private pool) was beautiful! Clean, modern and very private! The room has a fridge that has stocked items for purchase or to buy your own and keep cool. The freezer had complimentary mini Dove ice cream bars!! Every night turn down service was provided with chocolates placed on the bed as well as water bottles and muffins (from local bakery)to enjoy the next morning. There is a safe in the closet drawer to secure your valuables when away from room. Location location location! The hotel is situated on the more "quiet" side of the island but the island is only 1.5 miles wide so still close to everything! One block from Duval Street and many food spots within walking distance. We did find a CVS located about 2 blocks away which is great in case you forgot an item for your travels. The hotel has bikes on premises that you can rent (locks included)which we did for the week so when we wanted to explore we took our bikes and were able to lock them up,no need to rent a car! We took an Uber from airport to hotel(about 10-15 minute ride) and used the bikes all over the island which is the best means of transportation. All the staff we encountered Chris, Nichole, Cliff, Carol and Johdee were prime examples of the customer service you expect when traveling. All were very friendly, accommodating, helpful and superb in ensuring we were enjoying ourselves and making it a trip to remember. We will definitely return to Key West and will definitely stay at H2O again! Thank you for making our memory a pleasant and unforgettable one