Awards & Accolades
- 2021 Rated Best of the Best in the United States by TripAdvisor
- 2021 Rated #13 Most Romantic Hotel in the United States by TripAdvisor
- 2021 Rated #6 Hotel in Key West by US News and World Reports
- 2021 Best Boutique Honeymoon Hotel in North-America by Haute Grandeur Global
- 2021 Best Boutique Hotel in North-America by Haute Grandeur Global
- 2021 Best Island Hotel in North-America by Haute Grandeur Global
- 2020 Rated #1 Hotel in Key West by TripAdvisor
- 2020 Rated #1 Most Romantic Hotel in the United States by TripAdvisor
- 2020 Rated #11 Most Romantic Hotel in the World by TripAdvisor
- 2020 Rated #5 Top Small Boutique Hotel in the USA by TripAdvisor
- 2020 Best Luxury Boutique Hotel in North America by Haute Grandeur Global
- 2020 Best Island Hotel in North America by Haute Grandeur Global
- 2020 Best Romantic Hotel in North America by Haute Grandeur Global
- 2019 Rated #1 Hotel in Key West by TripAdvisor
- 2019 Rated #1 Most Romantic Hotel in the United States by TripAdvisor
- 2019 Rated #4 Most Romantic Hotel in the World by TripAdvisor
- 2019 Rated #3 Best Small Boutique Hotel in the USA by TripAdvisor
- 2019 Rated #3 in the US for providing the Best Customer Service by TripAdvisor
- 2019 TripAdvisor Rated #1 Hotel in Key West
- 2018 TripAdvisor Rated #1 Hotel in Key West
- 2018 TripAdvisor Certificate of Excellence
- 2018 Rated 4 Diamonds by AAA (one of only two properties in Key West)
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|Guest •||April 18, 2022|
Great hotel. The staff ...
Great hotel. The staff was friendly and really on top of things our entire stay. At first I was hesitant to book this hotel since there was no restaurant on site but there were plenty in walking distance. There are scooters you can rent right outside as well if you want an easy way to travel out a bit further. The gym and rooftop bar/pool were both top notch
|Guest •||March 21, 2022|
Great quiet luxurious rooms, ...
Great quiet luxurious rooms, great location, very clean and very good service. Specially Lee at the reception, she was amazing with tips, very uplifted and nice made our stay happier and perfect! 💖 Thank you Lee!!!
|Guest •||March 04, 2022|
We had a pretty ...
We had a pretty much almost perfect stay at H2O..location was perfect..rooftop pool/bar area was fantastic. Courtyard with firepit..goregous to sit out in the evening. I would highly recommend this hotel..small, quiet, great location to just walk everywhere. Only 1 instance I would complain about. We went to the front desk after our maybe 2nd day there to ask about all dirty glasses, mugs were left, bathroom not cleaned, coffee, tea etc. not replaced? The girl at the front desk said " Honey" you have to request to have your room cleaned..since COVID, we don't do that, you have to ask..people don't want their things touched. We told her the bed was made, new towels in place etc? What a very condesceding tone and response to a guest. For the price per night...cleaning the room daily properly is included. If people do not want it done..that is what the privacy sign is there for, correct? Not smart to talk to the guests as though they are ignorant ...and never call them "Honey". She needs some training. Other then her...the staff was amazing, tenative and kind. I would have given 5 star if it was not for the girl at the front desk at the time
|Guest •||February 23, 2022|
Warm friendly welcome followed ...
Warm friendly welcome followed by a bottle of champagne at arrival for returning guests. The entire hotel is amazing, grounds filled with water fountain features are beautiful. Tropical vibes throughout with mature coconut palms. The beautiful plunge pools are clean and refreshing, just what you need for a quick swim or late night romance under the stars