Awards & Accolades
- 2019 Rated #1 Hotel in Key West by TripAdvisor
- 2019 Rated #1 Most Romantic Hotel in the United States by TripAdvisor
- 2019 Rated #4 Most Romantic Hotel in the World by TripAdvisor
- 2019 Rated #3 Best Small Boutique Hotel in the USA by TripAdvisor
- 2019 Rated #3 in the US for providing the Best Customer Service by TripAdvisor
- 2019 TripAdvisor Rated #1 Hotel in Key West
- 2018 TripAdvisor Rated #1 Hotel in Key West
- 2018 TripAdvisor Certificate of Excellence
- 2018 Rated 4 Diamonds by AAA (one of only two properties in Key West)
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|Guest •||June 11, 2019|
Key West Excellence!
This property is by far the best Key West experience we've ever had. Chris and Sean at the front desk were incredibly helpful, welcoming and just lovely to speak with. Chris was so kind to call us in the morning to let us know that our room was ready, hours prior to check-in time. This was such a great gesture, we had originally planned to drive down and have a bite to eat prior to check-in. Instead we went straight to the property and were able to enjoy a glass of bubbly while were acquainted with all the amenities. The attention to detail at h2o is shocking. The property itself is gorgeous and the rooms are HUGE! There are so many details in the room, they leave nightly muffins, dove chocolate bars, and pillow chocolates. The selection of wine and spirits in the room is top shelf and very well priced. The pool bar offers complimentary snacks and wine. There is no detail overlooked. Additionally, Sean gives GREAT dining advice. We had wonderful meals thanks to his expert recommendations.... This is by far the best hotel we've stayed in not only in Key West! 5 stars! Bravo
|Guest •||June 10, 2019|
" Chris is the Best!"
Had a great stay . H2o is so beautiful and clean . It is Chris that went over and beyond. Before i even made it to Florida,i had been emailing Chris. He suggested and confirmed for me activities,taxis , moped rental and restaurants. I had a set schedule in place before I even left so I could relax and enjoy. Thx for a great stay
|Guest •||June 09, 2019|
Awesome Key West Hotel!
I cant imagine a better place to stay in Key West. We were there for one week and they exceeded our expectations in every area - comfort, cleanliness, luxury, privacy, etc...Not only are the rooms fabulous, but the staff and service are exceptional as well. Sean and Chris at the front desk make sure you have everything you need to have a good stay. The hotel is also in a great location close to great cafe's and restaurants. The rooftop pool and bar really make this place special. The bartender, Alex, takes great care of everyone and has solid recommendations for places to eat and things to do while in Key West. I highly recommend this hotel if you are planning a trip to key West
|Guest •||June 08, 2019|
Best hotel to stay at while in Key West! The property and suites are absolutely beautiful. This hotel is walking distance from several restaurants! The staff members are super friendly and helpful! Service was superb! There are also free snacks and alcohol provided throughout the day which creates a sweet touch